Privacy Policy

MindX Africa ("we," "our," or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal information and mental health data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. We operate in compliance with applicable data protection laws in Ghana.

We use collected information for the following purposes:

• Service Delivery: To schedule and manage appointments, provide therapy services, and process payments
• Communication: To send appointment confirmations, reminders, and respond to your inquiries
• EAP Services: To verify employee eligibility and provide corporate wellness programs
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Service Improvement: To analyze usage patterns and improve our services (anonymized data only)
• Security: To protect against fraud, abuse, and unauthorized access

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
• Secure Storage: Personal and health information is stored in secure databases with restricted access
• Access Controls: Only authorized personnel with legitimate need can access your information
• Payment Security: Payment information is processed securely through Paystack and never stored on our servers
• Regular Audits: We conduct regular security audits and updates to maintain protection standards

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using best practices.

As mental health professionals, we are bound by strict confidentiality standards:

• All therapy sessions and mental health information are kept strictly confidential
• Information is only shared with your explicit consent or as required by law (e.g., risk of harm to self or others)
• Our therapists and staff are trained in confidentiality protocols and data protection
• Case notes and session records are stored securely and accessed only by authorized personnel

We do not sell your personal information. We may share data:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: With trusted third parties who assist in operations (e.g., email services, payment processors) under strict confidentiality agreements
• EAP Partners: With corporate partners for EAP program administration (aggregated, anonymized data only)
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Emergency Situations: In cases of imminent danger to you or others, as required by professional ethics

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for authentication and session management
• Analytics Cookies: Help us understand website usage (anonymized)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though this may affect website functionality.

You have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal and professional retention requirements)
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another provider
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at info@mindxgh.com or call +233 59 434 3434.

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Active Clients: Data retained while you are an active client
• Medical Records: Retained per professional and legal requirements (typically 7+ years)
• Financial Records: Retained for accounting and tax purposes
• Inactive Accounts: May be archived after a period of inactivity

Our services are available to individuals of all ages. For clients under 18, we require parental or guardian consent for treatment. We take special care to protect the privacy of children and comply with applicable laws regarding minors' data.

Your data is primarily stored and processed in Ghana. If we use international service providers, we ensure they comply with appropriate data protection standards and have safeguards in place.

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us: